Contact us

Contact information

• Address: 818 Pacific Highway, Gordon NSW 2072
• Phone: 9424 0000 (your call will be answered by our after hours service if received out of business hours)
• Email: krg@krg.nsw.gov.au
• Email: callcentre@krg.nsw.gov.au (for urgent matters)
• Post: Locked Bag 1006, Gordon NSW 2072
• ABN: 86 408 856 411

Online chat

Online chat - 8.30am - 5pm Monday to Friday.

Business hours

Business hours: Monday - Friday 8.30am - 5pm.

Christmas and New Year hours

• Monday 23 December: 8.30am to 5pm.
• Tuesday 24 December: 8.30am to 12.30pm.
• Wednesday 25 December: closed.
• Thursday 26 December: closed.
• Friday 27 December: call centre open 8.30am to 5pm; customer service centre closed.
• Monday 30 December: call centre open 8.30am to 5pm; customer service centre closed.
• Tuesday 31 December: call centre open 8.30am to 5pm; customer service centre closed.
• Wednesday 1 January 2025: closed.
• Thursday 2 January: back to normal hours.

Telephone interpreter service

Non-English speakers can phone 131 450.

National Relay Service

If you have a hearing or speech impairment, contact us using the National Relay Service.

TTY: Call 133 677 then dial 02 9424 0000.

Speak and Listen users with ordinary handset - call 1300 555 727 then ask for 02 9424 0000.

Internet relay users - Log on to Internet relay and enter 02 9424 0000.

Online services 

Request a service

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